What people are saying.

  • Through a mix of sharp strategy, well-honed experience and genuine curiosity, Ruben distills complex challenges to their core and offers solutions that drive business outcomes while respecting the people involved. His authentic and heart-first leadership inspire the same in others, while his keen business acumen delivers measurable impact. Ruben’s insight has improved my immediate tactical work and also my personal growth as a leader; any company or executive would be lucky to work with him.

    - Andrea Spillmann-Gajek, Head of CS & Strategic Partnerships, SVAcademy

  • "For years now, Ruben has been a calming presence and steadfast advisor to me personally and to our CS leader. His ability to quickly deconstruct the most complex problems and offer a simplified approach while bolstering and encouraging me as a human-first leader is a real gift. We continue to rely on and appreciate his guidance and insights. You should too!"

    — Rahim Fazal, CEO & Co-Founder, SVAcademy

  • "Having Ruben at the executive table was a real benefit. He challenged us all, in a good way. He brought insightful perspectives that reflected not just his customer success acumen but his ability to see around corners and across the entire customer experience."

    — Chip Ramsey, CEO & Co-Founder, Intellum

  • "Ruben is the real-deal. He lives out what it means to actually be human-first in the tech industry. Not an easy feat. I myself have been the beneficiary of his thoughtful insights and counsel. Combined with a deep knowledge of all things customer success, he’s had a big impact on our customers, our business and the entire customer success industry. If you need to elevate your game or improve your operational performance with your team in mind, engage Ruben now."

    — Nick Mehta, Chairman & CEO, Gainsight

  • "We eagerly leveraged Ruben’s extraordinary expertise in customer success and his go-to-market experience to help drive additional value for our portco. His ability to engage directly with operational leaders and their teams, quickly win their trust, dissect problems, and provide significantly impactful action plans was astounding. The work had a significant impact on the business."

    — Sachin Sanghvi, VP Operations, K1 Investment Management

  • “At a critical point in our maturity, Ruben provided much needed advice and delivered a foundational customer strategy that we are still benefiting from today. I have literally entrusted him with my business, more than once.”

    — Bret Larsen, Executive Chairman & Co-Founder, eVisit